Rimalicious vs. Netflix

Sometime commenter and fellow blogger Rimalicious is having an issue with Netflix, its lack of Customer Service, and a possibly illegal business practice which makes it virtually impossible to resolve disputes and/or quit the service. Can anybody help her out? The only person I know who uses Netflix on a regular basis...just brought her site back online! What luck! Maybe she'll read this, and offer dear Rima some advice in dealing with Netflix.