tag:blogger.com,1999:blog-6988729.post15674298925340491..comments2024-03-27T11:42:47.601-04:00Comments on Another Monkey: My problem with the Quality Paperback Book ClubD.B. Echohttp://www.blogger.com/profile/01797128570217627410noreply@blogger.comBlogger16125tag:blogger.com,1999:blog-6988729.post-2671938861718303742017-03-31T17:55:40.741-04:002017-03-31T17:55:40.741-04:00I received a bill today saying I owe money for a p...I received a bill today saying I owe money for a purchase in August of 2015. Needless to say I sent them a nasty-gram telling them to remove it as well as reporting them to the BBB.Anonymoushttps://www.blogger.com/profile/07993376988159240729noreply@blogger.comtag:blogger.com,1999:blog-6988729.post-10659480914557123742017-02-14T20:46:44.931-05:002017-02-14T20:46:44.931-05:00Thought about rejoining after some years abstinenc...Thought about rejoining after some years abstinence. Not after reading the above. Was a member for decades with QPBC along with numerous other related book clubs. I also lost many bonus points from numerous clubs when their way of doing business changed even tho' I was assured I wouldn't lose any points + couldn't use what I'd acquired 'temporarily'. Will try other booksellers. Thanks for the reality check!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6988729.post-21409034984511150462016-10-17T21:12:32.389-04:002016-10-17T21:12:32.389-04:00I was thinking about coming back. I loved the ran...I was thinking about coming back. I loved the range of material. Now that I have more time for reading. I was looking to enjoy reading for leisure again. THANKS FOLKS<br />I'll take your advice and look for my books somewhere else.<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6988729.post-74949454960631616822016-09-25T21:11:25.101-04:002016-09-25T21:11:25.101-04:00I used to really like QPBC back in the 70s and 80s...I used to really like QPBC back in the 70s and 80s before the internet. Now days I basically use the library and interlibrary loans to screen books that I want to purchase (mainly reference, cookbooks, non-fiction) and will price shop on sites like abebooks.com. I have been picking up very gently used books, hardcover and paperbacks, with a delivered price of $3 each. Sorry, QPBC. I've found technology.<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6988729.post-58676739117530388082014-10-09T02:50:02.488-04:002014-10-09T02:50:02.488-04:00After 3 emails and 3 generic "your business i...After 3 emails and 3 generic "your business is important & we will get to your problem ASAP" responses, I finally located a customer service phone # on my bill. (716)250-5700. It took 21 minutes on hold, and some very annoying on-hold music, but I finally got a real person to talk to. The website is down (again) so I can't tell if she actually fixed my account, but I mailed my payment with a detailed account of the conversation and her name & extension#<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6988729.post-86548193945582876212014-03-12T19:33:52.093-04:002014-03-12T19:33:52.093-04:00Another Long term member leaving the fold...... o...Another Long term member leaving the fold...... or at least trying to. I tried a few weeks ago during the snowy season and today. The number at the top of their billing (717) 918-2665 no longer works. My cell doesn't even connect. Land line gives a busy signal. There is no new number. <br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6988729.post-10339490188313920602014-03-11T00:26:51.095-04:002014-03-11T00:26:51.095-04:00so i have been a member for 24 years. The last tim...so i have been a member for 24 years. The last time I remember looking, I had 56 reward points. A couple of months ago, i tried to order a book and there were no points. I contacted QPB and did not receive a response. Today, I go on to order something and now i am told i am not registered customer. Oh yes, Great way to do business.<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6988729.post-76723604750335535282014-02-21T12:04:36.710-05:002014-02-21T12:04:36.710-05:00Same as you - I joined in college. Now at age 50 I...Same as you - I joined in college. Now at age 50 I am trying to pare down --even my books, as hard as that is. I agree they QPBC is now oversending books -- faster than I can keep up with the response emails. I have tried to cancel via their customer service contact on the site since I cannot find a phone number. they won't get back to me. So I see a phone number here -- thank you for that DB Echo. As for Reader's Digest -- I used to work there years ago. It is a shell of its former self. But I DO still know some people who work there and could probably get a contact number if anyone needed one.BKennedyhttp://www.liferecipesincluded.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-6988729.post-84609295829917018822014-01-15T17:38:26.702-05:002014-01-15T17:38:26.702-05:00I also have been a member for years. Years ago I ...I also have been a member for years. Years ago I was able to reach a customer service rep. and set up my account that books were not automatically sent to me - I had to place the order. My problem now is that I have been trying for over a year to redeem the 8 points I have accrued and keep being told that they are not permitting members to redeem their points "at this time". Emails are not responded to. Was recently mailed a coupon for $20.14 to use ONLY online. When I attempted to use it it would not accept the code. Hope I do not have to file a complalint with the Commonwealth's Consumer Affairs but will if necessary. Their lack of customer service this past year makes me wonder if they are preparing to go out of business. A once great bookclub is now on the verge of losing another member... Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6988729.post-4155129324786708512013-12-26T20:24:30.669-05:002013-12-26T20:24:30.669-05:00J Burris: I have been a members for many years as...J Burris: I have been a members for many years as well, but I have tried to order 2 books early in December; however, we have emailed back and forth without any real help. Now they do not answer my emails. I am trying to find a corporate address to complain to someone other than customer service.Anonymoushttps://www.blogger.com/profile/10957505535604158409noreply@blogger.comtag:blogger.com,1999:blog-6988729.post-6255145590341286032012-06-19T19:10:37.357-04:002012-06-19T19:10:37.357-04:00I am a QPB Member for almost a year now. I looked ...I am a QPB Member for almost a year now. I looked at my bank account one day and saw that they took out over 35 dollars that i did not authorize. I called them and they told me they took it out because i didn't say no to two feature selections so they sent it to me and took the money. I was going to use that money for some things I need. Now i am Screwed. What should I do?Anonymoushttps://www.blogger.com/profile/09230699159387183017noreply@blogger.comtag:blogger.com,1999:blog-6988729.post-53523673944456220352011-12-13T12:08:36.900-05:002011-12-13T12:08:36.900-05:00I have been a member for about 10 years and am not...I have been a member for about 10 years and am not as happy with QPB as I have been in the past. They have become too expensive when compared to the likes of Amazon. I think I will use up my points and cancel my membership'Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6988729.post-7703553160499968602007-07-18T08:48:00.000-04:002007-07-18T08:48:00.000-04:00Anonymous, if you are not a member and have been c...Anonymous, if you are not a member and have been charged for books you never ordered, you may be the victim of identity theft. This could very quickly result in far more than $43.06 in charges! Be sure to look into that right away.D.B. Echohttps://www.blogger.com/profile/01797128570217627410noreply@blogger.comtag:blogger.com,1999:blog-6988729.post-53582281023740767892007-07-18T00:36:00.000-04:002007-07-18T00:36:00.000-04:00I am not a member and have been charged 43.06 for ...I am not a member and have been charged 43.06 for membership and sent to collection agency for not paying. I do not want ot be a member the books are too expensive and are not what I read anyway when I have timeAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6988729.post-12289382709716891772007-07-05T18:07:00.000-04:002007-07-05T18:07:00.000-04:00Hmmm...I do have a phone number for the Quality Pa...Hmmm...I do have a phone number for the Quality Paperback Book Club on one of my most recent reply cards - 1-717-918-2665 (1-717-918-BOOK, according to the "Member's Corner" page in the July 2007 flyer. It's not toll free, but at least that area code is for Camp Hill, Pennsylvania and not Mumbai or Timbuktu.<BR/><BR/>Now, if you want a company that's hard to get in touch with, you should try the Reader's Digest!D.B. Echohttps://www.blogger.com/profile/01797128570217627410noreply@blogger.comtag:blogger.com,1999:blog-6988729.post-14051532789817611762007-07-05T17:36:00.000-04:002007-07-05T17:36:00.000-04:00I used to love Quality Paperback Books and was an ...I used to love Quality Paperback Books and was an early member when we could call and talk to a real person. Now, the site doesn't even post a phone number so members can ask questions. I'm going to give them one last try as they once had a great concept and were very obliging. Maybe we can bring back the old one-on-one. CC in North HollywoodAnonymousnoreply@blogger.com